Be Informed, Be Alert, Be Secure – Be FraudSMART
12 April, 2024With more and more scams becoming more frequent and sophisticated, it is important to know the signs to look out for.
1. A bank or credit union will never text/email/phone you asking for personal information.
2. A bank or credit union will never send you a link on a text message.
3. A bank or credit union will not ask you to delete your banking or credit union app or to avoid logging into banking online.
If you receive a genuine text message from your bank or credit union alerting you to fraudulent activity on your account you may be asked to reply with a basic response such as ‘Y’ or ‘N’ to confirm if a transaction is legitimate. A bank or credit union will never ask you to click on a link or for personal information.
If you do believe a text or phone call is a scam, please do the following;
1. Do not use phone numbers provided within the text of a text message. Contact your bank or credit union using the number on the back of your debit / credit card or your bank or credit unions main contact number.
2. Do not reply to unsolicited text messages or provide personal or financial information.
3. Do not click on a link or attachment from unsolicited emails or text messages.
4. If someone is pressurising you on the phone to take urgent action, hang up and call the number on the bank or credit union of your debit / credit card or your bank or credit unions main contact number.
5. Never give away personal information, bank or credit union debit card payment details, bank or credit union account details or security details such as your PIN or online password to anyone.
6. Block the sender of a suspicious email or text message and delete the message.
7. Block the sender of a suspicious email or text message and delete the message.
We recommend that Credit Union members sign up for FraudSMART fraud alerts on the FraudSMART website to receive fraud alerts which are issued when a new scam is in circulation.
